Mission Statement

We Are Community.

Vision

McKenzie Veterinary Services is a multi-person veterinary practice that is respected in the community. Our goal is to provide the best possible patient care and client services by maintaining a high level of knowledge through continuing education and by incorporating new technologies into our practice. Our practice recognizes the importance of teamwork and also values individual specialties. We work out of a space that allows us to develop our potential, but we are not so big that we lose the connection with our team, our clients and their pets.

Values

At McKenzie Veterinary Services we believe:

  • We can best meet our potential as a well-educated, co-operative, responsive team of individuals.
  • We have a workplace where employees are treated with respect and appreciated for the work they do.
  • Clients feel confident that we deliver the best veterinary care for their pets.
  • Clients appreciate the range of approaches and opinions available in a multi-veterinarian practice.
  • Clients readily refer us to family and friends because we offer compassionate and comprehensive care to their pets.
  • We can make a difference in the lives of our clients and their pets.
  • It is important to stay up to date with current knowledge and invest in state of the art technology.

Our History

1988 – McKenzie Veterinary Services had it’s inception when Dr. Dave Kirby and Dr. Sue Nightingale (North Douglas Veterinary Clinic) joined forces to create a unique arrangement that involved each of them having independent veterinary practices under the same roof. This was a stroke of brilliance which enabled each veterinarian to develop their own practice style while cooperatively sharing the overhead cost of all the expensive equipment required to provide diagnostic, medical and surgical services.

1990 – The new practices had been growing quickly. The government of B.C. wanted to widen the Pat Bay highway. The building housing the practices was expropriated and the clinic moved close by to a newly renovated facility at 3888 Carey Rd (yes, the original location was on McKenzie).

1989 – McKenzie Veterinary Services bought the house call practice, Pacific Mobile Veterinary Clinic, from Dr. Rob Reiner. It has been running as a sister practice to McKenzie Veterinary Services ever since.

2004 – Dr. Malcolm Macartney, an associate that began his career at McKenzie Vet in 1989 as a preceptorship student in the original building bought McKenzie Veterinary Services from Dr Kirby. Then in 2008, he purchased North Douglas Veterinary Hospital from Dr. Sue Nightingale.

2009 – A renovation was undertaken to add an additional 1,000 sq. ft to the building. McKenzie and North Douglas were amalgamated, leaving McKenzie Veterinary Services and Pacific Mobile Veterinary Clinic to share the 4,500 sq. ft premises.

2016 – Two longtime associates, Drs Helen Rae and Diane Cruickshank purchased McKenzie Vet and Pacific Mobile from Dr. Macartney. Dr. Rae started working at McKenzie for Dr. Kirby in 2001 and Dr. Cruickshank began her veterinary career in 2003 working for Dr. Nightingale.

2017 – McKenzie Veterinary Services and Pacific Mobile Veterinary Clinic were amalgamated.

With 13 skilled veterinarians and a growing staff currently totalling 45, McKenzie Veterinary Services is one of the largest veterinary clinics in British Columbia. The house call service is also the largest and oldest in Victoria.

Clients are often very surprised when given a tour of the clinic just how much we have packed into 4,500 sq. ft. We have a large reception area, two reception desks, a retail area and a separate pet food nutrition area. The file room and pharmacy are located behind the reception desk. There are five examination rooms, three treatment areas, three offices for veterinarians, a surgery suite, a dental suite, an in-house laboratory, separate dog and cat rooms, an X-ray and ultrasound suite, and a large staff area.

Being one of the few veterinary practices in Victoria that has evening hours, is open on Sundays and that sees same-day appointments, McKenzie Veterinary Services is respected for being full service, available and offering high-quality veterinary care for their patients.