If you are a new client who wants to be a part of our community, please call the Client Care Team at 250-727-2125 to set up your account. We’d love to welcome you!

PLEASE NOTE

• Not all appointments can be booked online. If you are trying to book an appointment, and don’t see the reason or appointment type in your options, please call the clinic to schedule.  Some examples of appointments that cannot be booked online are surgeries, ultrasounds, and x-rays.
• We have updated our COVID protocols as of March 11, 2022. Please read the current statement here.
• Appointments can only be booked one week from today’s date. This allows us to ensure that we can prioritize urgent cases with our reduced staff.
• Please be as detailed as possible in describing the issues your pet is facing. We may contact you if we need more information.

If you are having issues accessing or navigating the booking site, please see our User Guide by clicking HERE.

Our cancellation policy:

Because we are a bustling clinic and often have to book in advance, we require a 24-hour notice for all exam cancellations and a 48-hour notice for all surgery and dental cancellations. This allows us enough time to fill the spot left vacant by your cancellation, which helps us provide timely care for the pets in our community.

If you fail to notify us of a cancellation more than twice, we will require prepayment of the cost of an exam before booking your next appointment. Online booking will also be suspended from your account. This amount will be credited towards your next invoice; however, if you fail to cancel a prepaid visit, we will not issue a refund of the prepayment.

For surgeries, you will be required to prepay the cost of the pre-surgical exam after one no-show or cancellation under 48 hours.

IF YOUR PET IS EXPERIENCING A MEDICAL EMERGENCY, CALL THE CLINIC AT 250-727-2125. IF IT IS AFTER HOURS CALL

CVVH AT 250-475-2495 IN THE VICTORIA AREA OR

WAVES AT 778-432-4322 IN THE LANGFORD AREA.